Luca nedbrud / Luca outage

Incident Report for Logos Payment Solutions A/S

Resolved

The server hosting the Luca Broker service experienced sustained high CPU utilization, which required a restart to restore stability. Upon restart, all Luca terminals initiated concurrent connection attempts to retrieve their parameters, which caused an overload and led to system failure.

To mitigate this risk going forward, we have decided to relocate the Luca Broker service to a separate server. This change will improve system resilience and reduce the likelihood of similar disruptions in the future.

Posted Apr 21, 2026 - 11:30 CEST

This incident affected: Logos Universal Cloud API (LUCA).